Get in Touch With Us
Can I return my order?
In case you change your mind, you can return your order within 14 days after delivery. To initiate your return, please contact us, so we can send you the shipping instructions for the return. For more information about our return policy, visit our return policy page.
After we received your returned order, we’ll refund your payment within 5 business days. Please note that receiving the payment back in your account might take a while depending on the payment method used.
I received the wrong seeds or quantity, what now?
Please contact us in case your order is incomplete, when you received other seeds, or when the quantity doesn’t match your order. We will make sure you receive what you paid for.
What does delivery guarantee mean?
Receiving your order is where your real journey starts. It’s therefore our top priority to ensure your order gets delivered safe, unopened, and undamaged.
Delivery guarantee policy for Track & Trace shipments
We developed several different stealth shipping methods, but this alone isn’t enough to ensure a smooth arrival. As your order is sent from abroad and processed through multiple sorting centers, owned by different postal companies in different countries, mistakes can be made which can lead to delayed delivery and in some cases even a no-show.
Does this mean that we leave you with nothing when your order is delayed or won’t show up?
No, of course not. Take a look at our shipping policy for relevant information about delivery. Please contact us if you haven’t received your order in time.
Please note that our delivery guarantee is applied to all our tracked shipments.
Let’s be nice!
We fully understand that both delayed shipments and non-arrivals are very inconvenient, as you most likely want to start. As mentioned earlier, we will do the best we can to get your seeds to you safely.
Why didn’t I receive an order confirmation email?
After completing your order, our system will automatically send an order confirmation email to the provided email address. Haven’t received an order confirmation email?
Please check:
– Your spam and advertisement folder
– The provided email address might have a typo.
– Please contact us, so we can check and correct this if necessary.
How do I change my shipping address?
You can change your shipping address in your account. In case you ordered without creating an account, please contact us, so we can change your address directly in our system.
Important! Please Notice!
It’s not possible to change your address once you have already received a shipping confirmation email.
What is the status of my payment or my order?
You can check the status of your payment in your account. It’s also possible to check the status of your order via order status.
What are the payment methods you accept?
For information about our payment options, please visit: Payment Method.
How does my purchase appear on my bank statement?
The description that appears on your bank statement depends on the payment method you select. In any case, the description of the transaction remains discreet.
Where can I find the bank account details of Cannabis 5 Star – Botanical Life Garden Ltd?
In case of a bank wire transfer, you will receive a payment instructions email including our bank details after completing your order. This information should be sufficient for you to complete a bank wire transfer. In case of PayPal payment, you will receive a PayPal request sent by us at your email.